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CAI's Managed Service Provider Program

Managing all aspects of IT contingent labor


Computer Aid, Inc. (CAI)'s Managed Service Provider (MSP) IT Staff Augmentation programs provide clients with a strategic sourcing program that reduce costs, improves productivity and processes, increases competition for IT services suppliers, and promotes disadvantaged businesses. As the MSP, CAI is responsible for all service delivery activities including:

  • Requisition consultation
  • Supplier response management
  • Candidate evaluation and validation
  • Interview facilitation
  • Invoice processing
  • Supplier performance oversight

The combination of an experienced on-site account management team, an automated web-based system, and a continuous improvement process enables all participating organizations, CAI, and suppliers to work as cohesive team to find qualified candidates for every need.

Our Process

Our IT Staff Augmentation programs are proven enterprise-wide solutions that allow every participating group, regardless of size, to find talented resources through one procurement vehicle.

Each program utilizes a variety of job titles that encompass various skill levels and technical knowledge. These titles are combined with research-derived fixed hourly rates based on market conditions to ensure both candidate quality and cost savings.

CAI has been able to design and manage an efficient workflow process built on best practices and service level agreements that demand Speed, Quality and Accuracy. To date, CAI has successfully managed thousands of engagements across hundreds of organizations.


Benefits of CAI's MSP model include:

  • A senior account management team experienced in IT Consulting and Services
  • A dedicated single point of contact
  • A web-based workflow and requisitioning tool that can be accessed anytime, anywhere
  • An open network of IT Services companies that can respond to every IT need
  • Competitive fixed pricing based on geographic area as well as supply and demand
  • Ability to approve and/or reject contract employee timesheets
  • System-generated emails with direct links to the appropriate activity page
  • Metrics that provide visibility into every phase of the procurement process

To learn more about the benefits of CAI’s proven MSP model, please use the information request link above.